FAQs

What does a Professional Organiser do?

A professional organiser helps you to organise any room or area in your home or home office, and implements easy to use and maintainable systems that compliment and support your lifestyle.

Not only do we organise spaces but we help you to declutter and remove unwanted items from your home and also offer interior decorating advice and services.

Why do I need a consultation?

We need to come to your home to take pictures and measurements of the areas you would like us to organise, and a detailed inventory of your pantry if you are booking us for pantry organisation. The onsite consultation goes for up to 1 hour, during this time we will also discuss your preferred style, budget, availability for the booking and the sorts of products we recommend for the job.

What’s included in the consult fee?

The consult fee covers 1 hour of our time to perform the consult, as well as time to put together a project proposal which outlines expected costs for the organisation and product you need to purchase. This equates to approximately 2 hours work.

Why do you charge $100 an hour?

The industry standard rate for professional organisers ranges from $85 up to $150 per hour. We have set our rate at $100 per hour to remain competitive in the market, and we believe this is a reasonable rate to pass on to our customers for our standard of work.

Do you offer payment plans?

Yes. We do not have Afterpay however we are happy to split the payment into 2, 3 or 4 instalments based on your needs. The total amount needs to be paid in full prior to the booking. Any unused hours will be refunded as long as a minimum of 4 hours work was performed.

Do we have to be at home when you’re there?

If we are organising your home and there is no decluttering required then no, you are more than welcome to stay or leave while we are there. If you have booked us for decluttering or we advise during the consult that some decluttering may need to occur prior to organising then we do need you to stay to assist us with that.

Do I have to purchase storage products?

No, you don’t need to purchase storage products if you don’t want to. We are happy to work with what you have, but we cannot guarantee results such as those featured on our website and Instagram, as these all use the products that we recommend as part of the consultation process.

Do you offer maintenance sessions?

Absolutely! We can come back as often as you’d like to maintain the space/s we organise for you. Maintenance sessions are a minimum of 4 hours and are charged at our standard hourly rate.

Do you remove rubbish and unwanted items?

Yes, we do. We can remove up to 2 bags of rubbish and 2 bags of items to be donated to charity at no cost to you.

Any additional bags of donations, rubbish or large items will incur a small fee.

If it is expected that a decluttering session will result in large amounts of rubbish to be removed from your home we recommend hiring a skip. We are happy to assist with that process.

Can you assemble furniture and hang pictures and other items?

We can organise for a professional handyman to meet us on site to assemble large furniture items that we recommend. The price varies depending on how many items need to be built.

Can you shop for me?

Absolutely! We can shop for all of the products you need and have them delivered straight to your home or we can bring them with us on the day. We charge 20% of the total product cost for personal shopping. If you choose to go with products that we have in stock, you will not be charged a personal shopping fee.

How far do you travel?

We travel all over Brisbane, the Gold Coast, Sunshine Coast, and even down to Tweed Heads and Northern NSW.

We charge the standard ATO travel rate of 0.88c per km for locations over 30km from your organisers home base.

NDIS travel rates are charged as per the current NDIS price guide.

Interstate travel can be arranged however travel fees apply.

What is your cancellation policy?

If you need to reschedule your booking, please try and let us know no less than 48 hours prior to your booking time, otherwise your deposit will be forfeited and you will be required to pay a deposit to book in another time. If you cancel your booking with less than 48 hours notice, your deposit will not be refunded.

Are your staff fully vaccinated against COVID-19?

Most of our staff are fully vaccinated against COVID-19. If you would prefer a fully vaccinated staff member to attend the consultation and/or jobs please advise us when you fill out the enquiry form.